What’s the best cause of action in persuading a strata manager to respond to requests for information? This strata manager appears to be very reluctant to respond at all. – Bernard, NSW

Question: What’s the best cause of action in persuading a strata manager to respond to requests for information? This strata manager appears to be very reluctant to respond at all.

– Bernard, NSW

Answer: Hi Bernard, you need to escalate your concerns with the licensee in charge at your strata management company before taking any further action. If the licensee in charge refuses to respond, you may also seek advice from Fair Trading NSW.