There are 2 balconies in the block of 24 that have spalling and therefore broken tiles. Body Corp has arranged to have spalling repaired and were going to replace broken tiles. But the original tiles are unable to be matched due to the age, So OC they have to suggest another option is to cement, waterproof and paint the patches or maybe entire balcony with an appropriate product. If I want it retiled so it all looks the same, they say I have to pay for tiles to be lifted and replaced. Are OC correct or should they pay for the total replacement? – Louise, NSW

Q: There are 2 balconies in the block of 24 that have spalling and therefore broken tiles. Body Corp has arranged to have spalling repaired and were going to replace broken tiles. But the original tiles are unable to be matched due to the age, So OC they have to suggest another option is to cement, waterproof and paint the patches or maybe entire balcony with an appropriate product.

If I want it retiled so it all looks the same, they say I have to pay for tiles to be lifted and replaced. Are OC correct or should they pay for the total replacement?

A: We recommend that the committee continue to have discussions around what they think is the best course of action, and reach a compromise between the two options.

Sometimes there may not be a situation where everyone wins, so it is important to focus on what’s best for the strata property and its residents. Focus on short term and long term needs, as this will help you reach a decision as a committee.

Another option is to put the matter to a general meeting of all owners.

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