My strata manager has sent a letter to my tenants threatening them with eviction and fines because a new owner of the unit below has complained about noise. I am asking for an immediate apology and reassurance for the tenants, and for strata to send a warning to the neighbour to cease the bullying and harassment of my tenants. Any advice? – Fiona, NSW

Q: My strata manager has sent a letter to my tenants requesting them to cease non-existent retiling, asking for certificates and invoices for non existent work done, and threatening them with eviction and fines because a new owner of the unit below has complained about noise. The realtor tells me the tenants are making no more noise than expected, the neighbour is complaining of the sound of the little boy running around in the unit in daylight hours. No music is played no shouting just walking around.

I am asking for an immediate apology and reassurance for the tenants, and for strata to send a warning to the neighbour to cease the bullying and harassment of my tenants.

Any advice?

A: It sounds like you’ve already taken the correct steps. If the issue is not resolved, you can opt for an NCAT hearing, but beware that this process may extend the issue and cause more strain on the relationship between yourself, your tenants, and the neighbour. Your strata manager cannot evict tenants, that is up to the landlord or their agent to do.