My strata company has a lot of issues and need guidance. Please guide me what is the right course of action in these circumstances. – Mohsin, NSW
Q: My strata company has a lot of issues and need guidance. What is the right path to take, whether to lodge a complaint at some department?
Issues experienced:
- Strata company doesn’t hold any meetings
- No cleaners come to clean the building common areas like stairs, floors, car park etc
- No repair to lights in the common area for the last around 6 months
- Water leakage issue in common areas but strata company just doesn’t arrange anyone for repair.
I have sent multiple emails about these issues to company but no improvement at all. Please guide me what is the right course of action in these circumstances.
A: There are a few courses of action you can take such as escalating the issue with the strata governing body. In New South Wales, it will be the NSW Office of Fair Trading. Here are eight top tips to help you resolve if you should change your strata management: by clicking here.
It may be worth noting that the manager works on instruction from the committee. If the committee do not approve works or agree to meetings, this can make it especially difficult for things to move forward, causing issues between the strata manager and the committee.
If you are unhappy with your current strata management you’ll be glad to hear that it’s easier to switch than you think. You will have to call a motion to switch managers during either your annual general meeting (AGM), or an extraordinary general meeting (EGM).
Review your agreement first to see what the termination requirements are such as how much notice you need to give.
The motion will be voted on, and if it is passed (i.e. a majority of the votes are in favour of changing manager) you will be able to sign a new contract with a strata management company.
If you’re interested, we can help you switch. Get a free strata assessment by clicking here.
