After we had light rain, and my basement parking and lock up storage were flooded, I have battled up to today the 17th February to have this fixed, as I don’t want to wear gumboots to get to my car, apart from the personal things in the storage, is there a new commissioner that I can call on for help? – Brian, NSW

Q: I purchased a Strata unit in Penrith NSW, October 2020, soon after we had light rain, and my basement parking and lock up storage were flooded, I have battled up to today the 17th February to have this fixed, as I don’t want to wear gumboots to get to my car, apart from the personal things in the storage, is there a new commissioner that I can call on for help?

 

A: If you haven’t already, try speaking to your strata manager.

Otherwise, you may be able to rely upon NSW Civil and Administrative Tribunal (NCAT) for further help and mediation if required.