Do you have a ‘Code of Etiquette’ or Conduct or similar? Also, do you have a written process for how to deal with repairs, requests, work order, etc? – Sue, NSW

Q: Do you have a ‘code of etiquette’ or conduct or similar? I have recently become secretary of our strata committee and already receiving difficult emails which are becoming personal already.

Also, do you have a written process for how to deal with repairs, requests, work order, etc?

 

A: If you are experiencing difficult emails that are becoming unpleasant, it may be best to start by bringing the issue up with your strata manager. This is because strata managers should have an internal mediation process that can be used to resolve issues experienced within your strata committee.

As for processes, it may again be best to ask your strata manager for guidance and advice as they are there to assist the strata committee and its various roles and functions.