Can I claim carpet replacement as well as mould removal unit doesn’t have its own insurance? – Bruce, NSW

Q: Water ingress into unit from external wall water proofing problem caused carpet to be damaged. Can I claim carpet replacement as well as mould removal unit doesn’t have its own insurance?

A: It may be best to speak with your strata manager or committee member, such as the secretary, to determine if you are able to make a claim.

If the water is found to be coming from an area that is common property, which has then caused damage to your lot you may be able to be covered in the insurance claim. Again, it will be best to work out the details with your strata manager and/or committee.