Are strata paying tenants expected to call around and get quotes for maintenance issues that arise and tradespeople are required? Wouldn’t it be expected that strata management call around for a variety of quotes and take preference to those who are closest to the residences? – Michael, NSW

Q: I wanted clarification if strata fees pay strata management companies wages. Are strata paying tenants expected to call around and get quotes for maintenance issues that arise and tradespeople are required? Wouldn’t it be expected that strata management call around for a variety of quotes and take preference to those who are closest to the residences?

A: Your strata levies go towards all the running costs of your property plus saving for capital works. Part of this will be the fees that go to your strata management company.

When it comes to strata paying tenants, it will depend on lease clauses. Some tenants may be required to organise maintenance within their own lot.

The obtaining of quotes may be done by the strata manager or by a committee member depending on what process is in place. The decision on who to appoint is then made by the committee apart from in an emergency. Factors such a cost, experience and value may be more important than location depending on the task.

If you feel like your strata management company is lacking, you may want to consider switching to a provider that can offer more value. For more information and to get a free strata assessment, visit https://picagroup.com.au/your-free-assessment-nsw/